Resume

My #1 goal is to design experiences that improve the lives of others.

Professional Experience
Product Manager (2005 – Present)
InfoCision Management Corporation, Akron, OH
Responsible for directing and managing a high profile internal web product throughout the product lifecycle; including product vision and strategy, user research, business requirements, technical specifications, interaction design, interface design, usability, information architecture, quality assurance, and tech support.
Accomplishments:
  • Developed personas and use case scenarios based on user research
  • Created thousands of low fidelity sketches for exploring ideas
  • Created many high fidelity interactive wireframes for communicating ideas
  • Established interaction design patterns
  • Facilitated monthly user groups to solicit ideas and feedback
  • Created process flow diagrams to visually communicate ideas
  • Directed and mentored a team of developers (up to 10 members)
  • Developed a dashboard to communicate the health of each call center
Client Server Developer Analyst / Project Lead (2001 – 2004)
ALLTEL Communications, Inc., Twinsburg, OH
Responsible for estimating, planning, and managing performance testing projects, consulting with clients to identify and resolve performance bottlenecks, optimizing web applications, maintaining a lab of 90 workstations, training new developers, and developing virtual and GUI load test scripts for a variety of web applications, protocols, and interfaces.
Accomplishments:
  • Established a new performance testing methodology — reduced cost by 20%
  • Designed and developed an elaborate web app to manage inventory
Web Developer / Computer Technician (2000 – 2001)
Computer Solutions, Inc., Searcy, AR
Responsible for creating and redesigning websites, diagnosing and repairing computer systems, and marketing broadband solutions to local businesses.

Manager / Salesperson (1996 – 1999)
Southwestern Company, Nashville, TN
Responsible for recruiting, training, managing, and motivating nine salespeople in addition to increasing personal sales during the summers.
Accomplishments:
  • Presented over 6,000 sales presentations
  • Developed recruiting and training materials
  • Received Top First Year Dealer Award
  • Earned Gold Seal Gold Award (worked over 80+ hours/week all summer)
  • Achieved President’s Club Award ($2,000 net profit in one week)
Computer Technician (1996 – 1999)
Harding University Desktop Computing Services, Searcy, AR
Responsible for performing hardware and software upgrades, troubleshooting, and maintenance.

Skills
Applications
  • Axure RP Pro 6.0
  • MS Visio and Intuitect
  • Adobe CS4
  • MS Office 2007
  • MS Visual Studio .NET 2008
  • SQL Server Management Studio
Languages / Technologies
  • ASP.NET 2.0
  • Silverlight 2.0
  • ASP.NET AJAX
  • T-SQL
  • VB.NET
  • C#
  • XHTML
  • CSS
Education
Masters of Science, User Experience Design
Kent State University, Kent, OH (expected Spring 2011) – 4.0 GPA

Bachelor of Science, Computer Science
Harding University, Searcy, AR (July 2001)

About Me

Damon Herren

My name is Damon Herren.    I am an user experience designer that hangs around North East Ohio (generally not from a basket though).   My mission is to improve people's lives by making "stuff" that is easy and enjoyable to use.

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